Gemini cycling

Contact

Our Customer Support team is ready to help you. Below you will find the most relevant information and forms so you can send your request to the right team.

To help us manage your request faster and more efficiently, please select the option that best matches your enquiry. If you still have questions or need additional help, you will find the general contact form at the end of this page.

Our Customer Support team is available from Monday to Friday, from 7:00 to 17:00, Spain time.

Before contacting us, you can check our FAQ section. There you will find useful information about orders, shipping, payments, products and other common questions.

Go to frequently asked questions

If you want to return or exchange a product, please review our return and exchange conditions and manage your request from your customer account, inside the corresponding order. Our team will review your request and let you know the next steps.

Go to my account

If your product has a defect or you need to open a case related to your purchase, please access the corresponding form and review our policy before submitting your request.

To help us review your case properly, please complete the form and attach photos or images of the product and the purchase invoice.

Go to warranty form

If your product has been damaged due to a crash or accident, you can check our crash replacement program. Please review the program conditions and complete the corresponding form so our team can assess your request.

Go to crash replacement form

If you need to download the installation manual for your Gemini component, go to the manuals page and select the corresponding product.

It is important to review the manual before installation to follow the correct steps, torque specifications and recommendations.

Go to manuals

If you are a company, shop, distributor or professional interested in working with us, please complete the B2B form. Our team will review your request and contact you.

Go to B2B form

If you love our brand and would like to collaborate with us as an ambassador, please complete the ambassador form. Our team will review your request and get back to you.

Go to ambassador form

If your enquiry is not related to any of the topics above, please complete the form below with as much detail as possible. Our team will review your message and reply as soon as possible.

Contact form

Complete the form with as much detail as possible so we can help you quickly and accurately.