Frequently asked questions

All our components are handmade in Barcelona, in our own facilities.

We work with internal design, layup, finishing and quality control processes to ensure each piece meets our standards.

It depends on the product. Most components are made to order or produced in small batches.

If you need to confirm availability before purchasing, please contact us and we will review your case.

It depends on the product. As a reference, handlebars and seatposts usually take approximately 3 to 4 weeks.

Products with immediate availability or already advanced in production may be faster.

We ship internationally. Shipping costs and transit times may vary depending on the destination country and type of order.

Yes. When your order is shipped, you will receive an email with tracking information.

Yes. You can pick up your order directly from our facilities once it is ready.

Address: Camí del Mig, 25 Torre 2B, 08349 Cabrera de Mar, Barcelona.

Pickup hours: Monday to Friday, from 7:00 to 15:30.

To make sure your order is ready, we recommend contacting us before coming.

Returns and exchanges must be managed from your customer account, inside the corresponding order.

We do not accept return requests by email in order to keep the process correct and organized.

No. Customized products cannot be returned, except when there is a confirmed manufacturing defect.

The warranty does not cover damage caused by crashes, impacts, accidents, incorrect assembly, misuse, normal wear, unauthorized modifications or failure to follow recommended torque values.

Warranty registration is intended for customers who purchased a Gemini product outside our website, for example through an official shop or dealer.

By registering your purchase, we can keep a record of the product, purchase date and proof of purchase.

This is not the form to report an issue. If your product has a problem, please complete the warranty form.

If your product has suffered an issue or you want us to review a possible warranty case, you must complete the warranty form on our website.

Please include as much information as possible: order number, invoice or proof of purchase, clear photos, description of the issue, affected area, kilometres of use, torque applied and any relevant details.

With this information, we will make an initial assessment and contact you if we need more details.

Each product page includes available compatibility information. If you have doubts, contact us before purchasing with the exact bike model, year, measurements and photos if necessary.

If you cannot find your road or gravel bike model on our website, please complete the contact form so we can review your case.

In your message, specify the exact bike model you have and attach a clear photo of the headset cover area. We mean the cover located below the stem, not the top cap.

If you know what type of headset cover your bike uses, please include that information too. This will help us better assess compatibility or a possible solution.

We recommend having the installation done by a professional mechanic, especially for carbon components.

It is important to follow the torque specifications and the installation instructions provided in the corresponding manual.

You can download the installation manuals from our manuals page by selecting the corresponding Gemini component.

Always review the manual before installation to follow the correct steps, torque specifications and recommendations.

Yes. On some products we offer customization options for finish, color or visual details.