Crash Replacement Program
Crashes can happen. This program is designed to help you if your GEMINI component has been damaged due to a crash, impact or accident not covered by warranty.
Before starting
If your product has suffered an impact or shows visible or structural damage, stop using it immediately. Carbon can suffer internal damage that is not visible, and continuing to use it may compromise your safety.
This program does not replace the warranty. Warranty covers manufacturing defects; the Crash Replacement Program is intended for damage caused by crashes, impacts or accidents.
The program
The Crash Replacement Program allows original GEMINI customers to access a special discount to replace a component damaged by a crash or impact.
Who it is for
For original customers who purchased a GEMINI product and whose component has been damaged due to a crash, impact or accident.
What it applies to
It applies to GEMINI components damaged by accident, provided we can review the case and validate the request.
What we need
- Invoice or proof of purchase.
- Clear photos of the product and damaged area.
- Description of what happened.
- Information about the affected product.
Important
To access the program, we may request the damaged component to be sent for review or recycling. Each case will be assessed individually.
Discount table
The applicable discount depends on the time elapsed since the original purchase date.
How it works
Complete the form with as much information as possible. Our team will review your case and contact you to confirm if you can access the program and which discount applies.
Submit your request
Fill in the form with your details, affected product, photos of the damage, invoice and a short explanation of what happened.
Case review
Our team will review the information provided and may request additional details or the damaged component to be sent.
Resolution
If the request is approved, we will confirm the applicable discount and the next steps to replace the component.
Request crash replacement
Complete the form so we can assess your case. The more information we receive from the beginning, the faster we can review it.
Program conditions
The Crash Replacement Program is available to original GEMINI customers who can provide a valid invoice or proof of purchase.
The applicable discount depends on the time elapsed since the original purchase date and the validation of the case by our team.
Exclusions
The program does not cover manufacturing defects, as these are handled through warranty. It also does not apply to modified or manipulated products, or when the original purchase cannot be verified.
Component review
GEMINI may request the damaged component to be sent for inspection, case validation or recycling. Approval of the request is subject to our team’s assessment.
Discount application
The discount will be applied to the RRP of the corresponding replacement product or the equivalent model available at that time.