Warranty

If your GEMINI product has an issue, we will review your case to assess whether it may be covered under warranty according to our conditions.

Before starting

If you have detected any defect, damage or unusual behaviour on your GEMINI product, stop using it immediately. Using a damaged component may compromise your safety. To evaluate the case, we will need clear photos, a detailed description and proof of purchase.

Warranty coverage

The warranty is intended to cover manufacturing defects. It does not cover damage caused by crashes, accidents, incorrect assembly, misuse or normal wear.

Period

The warranty lasts 3 years from product delivery, provided the conditions stated in our policy are met.

Coverage

It covers manufacturing defects or issues caused by a product failure attributable to the manufacturing process.

Solution

If the case is approved, we will assess repair or replacement of the defective product when applicable.

Not covered

  • Crashes, impacts or accidents.
  • Incorrect assembly or improper torque values.
  • Misuse, normal wear or lack of maintenance.
  • Unauthorized modifications or external product damage.

How your request is reviewed

Once we receive the information, our technical team will review the case and contact you if we need more details.

Initial information

We will need your order number, invoice or proof of purchase, clear product photos, affected area and a detailed description of the issue.

Technical review

We will review the information sent to make an initial assessment. If needed, we may ask for additional details.

Resolution

If the warranty is approved, we will indicate the corresponding solution depending on the case: repair, replacement or another suitable alternative.

Where did you buy your product?

Select the correct option to display the right form. This allows us to review your case with the required information from the beginning.

Select an option to load the form.

Coverage

The warranty covers manufacturing defects or issues caused by a product failure attributable to the manufacturing process.

The warranty is valid only for the original buyer and proof of purchase is required.

Conditions

If you detect defects on the product, you must stop using it immediately and contact us through the corresponding form.

A repair or replacement does not extend the original warranty period.

Claim process

To start a warranty claim, the customer must complete the corresponding form and include all requested information.

Our team may request additional details or the product to be sent for physical inspection.

Exclusions and limitations

The warranty does not cover damage caused by natural wear, negligence, lack of maintenance, crashes, accidents, unauthorized modifications or incorrect assembly.

Damage caused by failure to follow the recommended torque values or by misuse of the product is also excluded.